Since most of our products are consumables, we cannot offer a predefined warranty for the ordered products. Should a product be broken or otherwise damaged, please do contact us. You can send us an email, use the contact form or call us at 031 536 61 60.

No warranty is granted if improper use, self repair trials, or otherwise alterations were made.

surpriseBOX GmbH cannot be held accountable for product fault and causes that may therefore occur. There will be no reimbursements to the customer.

All of our products leave our warehouse in unexceptionable condition.